Remote support
If we've asked you to start a remote session, use the button below. We'll only connect when you let us in, and you can see everything we do.
How a remote session works
- Call us firstRing 02 9833 1800 so we know it's you.
- Open the support portalDownload and run the small support tool we point you to.
- Read us the codeWe connect, fix the problem while you watch, and disconnect.
Stay safe
We never cold-call and ask for access to your computer. If someone rings claiming to be from COMPwize, Microsoft, Telstra or your bank and asks you to install something, hang up and call us on 02 9833 1800.
Access ends when the session ends.
What we can fix remotely
Anything that's software rather than hardware is worth trying remotely first: pop-ups and suspected viruses, a printer that has stopped printing, email that won't send or sync, Microsoft 365 and OneDrive problems, slow start-ups, Windows updates that keep failing, and setting up new software or accounts.
If we connect and find the problem is actually hardware, such as a failing drive or a faulty charging port, we'll tell you straight away and arrange pickup and delivery or a locker deposit instead.
How it's charged
Remote support is $179 per hour, and we confirm the job with you before we connect. For businesses, larger remote jobs can be quoted, and ongoing managed support is available through our MSP division, Managed IT Helpdesk.
What you need
A computer that turns on and connects to the internet, and about the same amount of time you'd spend on a phone call. You'll be able to see everything we do, and you can end the session at any point.
Questions
Is remote support safe?
Can you see my files while you're connected?
What if my computer won't start?
Ready to get it fixed?
Book online in two minutes or call us. $274 fixed labour, diagnosis included.